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Overview
This Privacy Policy describes how NOCTIS (“NOCTIS,” “we,” “us,” or “our”) handles personal information collected through the NOCTIS website and related website forms.
NOCTIS is a digital design and development studio based inEl Paso, Texas, United States. This policy applies to website visitors, prospective clients, and individuals who communicate with us through the website.
This policy does not automatically govern information processed through websites, applications, or systems that we build for a client. Those services may be subject to separate agreements, instructions, or privacy policies maintained by that client.
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Information we collect
Information you provide
We may collect information that you voluntarily provide when you submit a contact form, request information, begin a project inquiry, or communicate with us directly.
This information may include:
- Your name
- Email address
- Telephone number, when provided
- Company or organization name
- Project type, budget, timeline, and requirements
- Messages, files, and other information you choose to provide
Information collected automatically
When you visit the website, our hosting, infrastructure, and security providers may automatically receive limited technical information needed to deliver and protect the website.
This may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring page or website
- Pages requested and approximate request times
- Diagnostic, performance, and security logs
We do not intentionally collect sensitive personal information such as government identification numbers, financial account credentials, medical information, biometric identifiers, or precise location information through the public website.
Please do not submit sensitive or confidential information through a general contact form.
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How we use information
We may use personal information to:
- Respond to questions, messages, and project inquiries
- Evaluate whether NOCTIS is a suitable fit for a project
- Prepare proposals, estimates, scopes, and agreements
- Provide requested design, development, and consulting services
- Maintain communication with prospective and existing clients
- Operate, maintain, troubleshoot, and secure the website
- Prevent spam, abuse, fraud, or unauthorized activity
- Maintain necessary business and legal records
- Comply with applicable laws and lawful requests
- Establish, exercise, or defend legal claims
We do not use information submitted through the website to make decisions that produce legal or similarly significant effects through automated processing.
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Legal bases for processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:
- Consent: when you voluntarily submit information or give us permission to use it for a stated purpose.
- Pre-contractual steps and contractual necessity:when processing is needed to respond to a project request, prepare an agreement, or provide contracted services.
- Legitimate interests: when processing is reasonably necessary to operate, protect, improve, or communicate about our business and those interests are not overridden by your rights.
- Legal obligations: when processing is necessary to comply with applicable laws, regulations, court orders, or other lawful requirements.
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Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
- Whether an inquiry becomes an active client relationship
- The duration of a project or business relationship
- Recordkeeping, tax, accounting, and legal requirements
- The need to resolve disputes or enforce agreements
- Security, fraud-prevention, and operational requirements
Information that is no longer reasonably needed may be deleted, anonymized, or securely archived where continued retention is legally required.
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Data security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure hosting, encrypted connections, software updates, limited data collection, and the use of reputable service providers.
No website, transmission method, or storage system can be guaranteed to be completely secure. You should use care when deciding what information to submit online.
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Your privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Confirm whether we process your personal information
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Receive a portable copy of certain information
- Withdraw consent when processing is based on consent
- Object to or restrict certain processing
- Opt out of the sale of personal information, targeted advertising, or certain profiling where applicable
- Appeal a decision concerning a privacy request
- Exercise your rights without unlawful discrimination or retaliation
NOCTIS does not currently sell personal information or process it for targeted advertising.
Submitting a request
To submit a privacy request, emailprivacy@noctis.mediawith the subject line “Privacy Request.”
Describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request.
An authorized agent may submit a request where permitted by law. We may request evidence that the agent has authority to act on your behalf.
Appeals
If we deny a privacy request and applicable law provides an appeal right, you may appeal by replying to our decision or emailing the same address with the subject line “Privacy Appeal.”
We will respond within the period required by applicable law. Certain requests may be denied or limited when an exemption applies, when we cannot reasonably verify the request, or when retention is legally required.
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Children’s privacy
The NOCTIS website and services are intended for businesses and adults seeking professional design or development services.
We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted personal information to us, contact us so that we can review and, where appropriate, delete it.
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International visitors
NOCTIS is based in the United States. If you visit the website from another country, your information may be transferred to, stored in, or processed in the United States or another country where our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, we use appropriate legal mechanisms and safeguards for international transfers.
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Changes to this policy
We may update this Privacy Policy to reflect changes in our website, services, technology, business practices, or legal obligations.
The “Last updated” date at the top of this page identifies the most recent revision. Material changes may be communicated through an additional notice on the website when appropriate.
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Contact
Questions about this Privacy Policy or the handling of personal information may be sent to: